Utility Assistance

Utility Assistance


Want to know the difference between the Winter Crisis Program, PIPP and HEAP we recommend you read the following frequently asked questions:

Frequently Asked Questions
Medical Eligibility Form

Air Conditioner Application Process
Air Conditioner Form for Renters
Countable Income for HEAP

What do I need to bring to the appointment?

All HEAP guidelines are predetermined by the state of Ohio.

Please bring the following documents to your appointment:

  • Picture I.D. and proof of citizenship for all household members
  • Proof of all household income for the last 30 days or 12 months
  • Social Security Cards or legal documentation for all household members
  • Disconnect notice OR current utility or bulk fuel bill (with less than 10 days’ supply) in household member’s name
  • Applicant must also bring both primary and electric heating bills (for example, if client uses gas and electric) regardless of account status
  • Proof of disability, if applicable
  • City of Hamilton utility customers or other unregulated utility customers must bring arrangement form and copayment receipt

SELF can help you restore gas or electric service, avoid disconnection and in some cases Utility-Assistancelower your payments to a manageable level.

*If you are applying for a non-household member, you must have a notarized statement or POA giving you permission to apply for utility assistance for that person.

We recommend that you make an appointment as soon as you receive a disconnection notice. Call 1-513-868-9300 or 1-888-432-7022.  SELF sees a limited number of walk-in customers each Wednesday; walk-ins are not guaranteed to be seen.


We are here to help!

Winter Crisis Program: Operates between November 1 and March 31.

The Winter Crisis Program assists low-income individuals and families with their utility bills, so they can heat their homes in the cold winter months. The maximum monetary amount of utility assistance varies by year and utility provider and assistance is provided once per season.

Summer Crisis Program: Typically operates between July 1 and August 31.

The Summer Crisis Program helps households with senior citizens and people with medical conditions stay cool during the hottest summer months with utility bill assistance, fans and air conditioners. 

Eligible customers must apply in person at SELF. To be eligible, families must be at or below 175% of the Federal Poverty Guidelines (For a family of four, their annual income must be no more than $40,062.50) with a household member over the age of 60 and/or a household member with a documented medical condition requiring air conditioning. 

PIPP Plus: Operates year-round for regulated utilities.

SELF also helps Butler County, Ohio residents certify or re-certify for Percentage of Income Payment Plan (PIPP) year-round for regulated utility providers, such as Duke Energy.  PIPP is an extended payment arrangement with gas and electric companies that bases payments on a percentage of household income.

While SELF does accept walk-ins during HEAP season, we strongly recommend making an appointment as walk-ins are not guaranteed to be seen.  Appointments can only be made during active HEAP seasons by calling 513-868-9300 or 888-432-7022 from Middletown.




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