HOW CAN HEAP HELP ME?
Want to know the difference between the Winter Crisis Program, PIPP and HEAP we recommend you read the following frequently asked questions:
What do I need to bring to the appointment?
All HEAP guidelines are predetermined by the state of Ohio.
Please bring the following documents to your appointment:
- Picture ID
- A list of all household members and proof of income for the last 30 days or 12 months for each member
- Most recent utility bills (gas and/or electric), regardless of account status
- Proof of Citizenship
- Proof of Disability, if applicable
- Birth Dates and Social Security Numbers for all household members
- Documentation of medical condition, if under 60 years of age. Medical notes may be issued no more than one year prior to the date of the SCP assistance application. The form should state, “Due to an illness, this client would benefit from continued electric services.”
SELF can help you restore gas or electric service, avoid disconnection and in some cases lower your payments to a manageable level.
*If you are applying for a non-household member, you must have a notarized statement or POA giving you permission to apply for utility assistance for that person.
We recommend that you make an appointment as soon as you receive a disconnection notice. Call 1-513-868-9300 or 1-888-432-7022. SELF sees a limited number of walk-in customers each Wednesday; walk-ins are not guaranteed to be seen.
We are here to help!
Summer Crisis Program: Typically operates between July 1 and August 31.
The Summer Crisis Program helps households with senior citizens and people with medical conditions stay cool during the hottest summer months with utility bill assistance, fans and air conditioners.
Eligible customers must apply in person at SELF. To be eligible, families must be at or below 175% of the Federal Poverty Guidelines (For a family of four, their annual income must be no more than $40,062.50) with a household member over the age of 60 and/or a household member with a documented medical condition requiring air conditioning.
Winter Crisis Program: Operates between November 1 and March 31.
The Winter Crisis Program assists low-income individuals and families with their utility bills, so they can heat their homes in the cold winter months. The maximum monetary amount of utility assistance varies by year and utility provider and assistance is provided once per season.
PIPP Plus: Operates year-round for regulated utilities.
SELF also helps Butler County, Ohio residents certify or re-certify for Percentage of Income Payment Plan (PIPP) year-round for regulated utility providers, such as Duke Energy. PIPP is an extended payment arrangement with gas and electric companies that bases payments on a percentage of household income.
While SELF does accept walk-ins during HEAP season, we strongly recommend making an appointment as walk-ins are not guaranteed to be seen. Appointments can only be made during active HEAP seasons by calling 513-868-9300 or 888-432-7022 from Middletown.