Utility Assistance

What is HEAP?

HEAP is the state of Ohio’s Home Energy Assistance Program. Through this program, SELF is able to offer HEAP, PIPP, and the Summer and Winter Crisis Programs. 

  • HEAP (Home Energy Assistance Program): A one-time (annual) payment to your utility bill by the State of Ohio. Operates at same time as Summer Crisis and Winter Crisis programs.
  • PIPP (Percentage of Income Payment Plan) Plus: Operates year-round for regulated utilities. SELF helps Butler County residents who are customers of regulated utility providers certify or re-certify for PIPP. PIPP is an extended payment arrangement with gas and electric companies that bases payments on a percentage of household income.
  • Summer Crisis Program: Typically operates between July 1 and August 31. The Summer Crisis Program helps households with senior citizens (age 60 or older) and people with documented medical conditions stay cool during the hottest summer months – with utility bill assistance, fans, and air conditioners. Eligible Butler County residents must make an appointment to apply. Assistance is provided once per season. 
  • Winter Crisis Program: Typically operates between November 1 and March 31. The Winter Crisis Program assists low-income individuals and families with their utility bills so they can heat their homes in cold winter months. The maximum monetary amount of utility assistance varies by year and utility assistance is provided once per season. Eligible Butler County residents must make an appointment to apply. 

Schedule an Appointment

Butler County residents in need of assistance need to make a phone-call appointment by visiting self.itfrontdesk.com or calling 513-868-9300.  *WALK-INS WILL NOT BE ACCEPTED*

If you receive a disconnection notice, first make an appointment. Then, email a copy of your disconnection notice to contact@selfhelps.org or bring your disconnection notice to the SELF building. There is a drop box outside the building if you arrive outside of business hours.

What do I need to provide for my appointment?

The documents you need to provide are listed at self.itfrontdesk.com. Upload your documents to self.itfrontdesk.com. ALL HEAP guidelines are determined by the State of Ohio.

If the utility bill is in a non-household member name and/or you are helping a non-household member apply, you must have a notarized statement or POA giving you permission to apply for utility assistance for that person.


What is Countable Income? Learn more here.

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