SELF’s Hamilton Headquarters:
415 S. Monument Avenue
Hamilton, OH 45011
With satellite offices and office hours available in Middletown, West Chester and Oxford.
FREQUENTLY ASKED QUESTIONS
Please read this guide before using the contact form below. Thank you!
Q: How do I apply for rent, mortgage, water, or sewer assistance through the Ohio Home Relief Fund?
A: Applications for this type of assistance can be downloaded at selfhelps.org/applications or picked up outside our Hamilton office.
Q: What do I need to apply for Home Relief assistance?
A: Each application packet has a checklist of required documents. Please see the first page of the document.
Q: How do I apply for utility assistance?
A: SELF’s Winter Crisis, HEAP, and PIPP programs are available November 1 – March 31. A phone appointment is required. You can schedule an appointment at self.itfrontdesk.com or by calling 513-868-9300.
Q: Why aren’t there any utility assistance packets outside your office?
A: SELF issued utility assistance packets in the spring and summer of 2020 due to the COVID-19 pandemic. As of October 2020, SELF is requiring phone appointments for utility assistance. Needed documents can be uploaded to self.itfrontdesk.com or emailed to firstname.lastname@example.org, which is why there are no longer any packets provided.
Q: I keep calling to schedule an appointment, but the system says there aren’t any available. What’s going on?
A: We apologize for the frustration. Available appointments fill up fast. Appointments are scheduled up to 28 days in advance. New openings are made available each day at midnight. Please try calling 513-868-9300 or visiting self.itfrontdesk.com as early in the day as possible to ensure you can schedule an appointment.
If you are seeking assistance and are a resident of Butler County, Ohio, please fill out the form below, detailing specific program questions or the type of assistance you need. A SELF employee will be in contact with you shortly.
Comments or questions are welcome.
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