Contact Us


SELF’s Hamilton Headquarters: 
415 S. Monument Avenue
Hamilton, OH 45011

SELF’s Middletown office is located at 930 9th Avenue, Middletown, OH 45044.


Please read this guide before using the contact form below. Thank you!

Q: How do I apply for COVID-related emergency rent/utility assistance?

A: Request forms for this type of assistance can be downloaded at or picked up outside our Hamilton or Middletown office.

Q: What do I need to apply for Emergency Rent or Utility assistance?

A: Each request form has a checklist of required documents. Please see the first page of the document.

Q: How do I apply for utility assistance?

A: SELF’s Summer/Winter Crisis and HEAP programs are available seasonally. Summer Crisis is typically available July 1 – September 30, and Winter Crisis is typically available November 1 – March 31. PIPP is available year-round. A phone appointment is required. You can schedule an appointment at or by calling 513-868-9300.

Q: I keep calling to schedule an appointment, but the system says there aren’t any available. What’s going on?

A: We apologize for the frustration. Available appointments fill up fast. Appointments are scheduled up to 28 days in advance. New openings are made available each day at midnight. Please try calling 513-868-9300 or visiting as early in the day as possible to ensure you can schedule an appointment.

Q: Is there mortgage payment assistance available through SELF?

A: No.

Q: Is there rent assistance available for non-COVID-19 related needs?

A: No, at this time there are only funds available for rent assistance for COVID-19 related needs.

For more information on COVID-19 resources, please see this page.

Summer Crisis Program information is available here.

Applications and supporting documents to be downloaded are available here.

If you are seeking assistance and are a resident of Butler County, Ohio, please fill out the form below, detailing specific program questions or the type of assistance you need.  A SELF employee will be in contact with you shortly.

If you have questions about a specific program, please choose one from this drop-down list.
NOTE: If you are inquiring about the Neighbors Who Care: Home Repair or Weatherization programs, please include your home address. Thank you!

Please email with questions or comments about the website.

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