Need Help? We’re Here.

SELF is here for you during the COVID-19 pandemic and beyond. If you are in need of utility assistance or emergency assistance, applications can be found here.

Emergency Assistance

ATTENTION: SELF is processing applications for rent and utility assistance.

If you received assistance via the Ohio Home Relief Grant from November 2020 – February 2021, you ARE eligible to apply for assistance again.

***ATTENTION: Landlord forms will NOT be accepted without a completed tenant application. Thank you***

Applications may be submitted in a variety of ways:

  • At SELF’s Hamilton or Middletown offices, where secure drop boxes are located outside
  • Mailed to PO Box 1322, Hamilton, OH 45012
  • Scanned and emailed to
  • Faxed to 513-737-3889

Frequently Asked Questions – Applying for Emergency Assistance for Rent and Utilities

  • Where do I return the application?
    • Applications can be returned to our offices in Hamilton (415 S. Monument Ave) or Middletown (930 9th Ave), or sent to our email address:
  • How long before I receive a call from SELF?
    • A staff person should be in contact within 3 business days.
  • How long does it take to process the application?
    • It depends. Applicants need to ensure they have included ALL of the documents listed on the first page. Once you apply, your application is assigned to a staff member. They will contact you. Once all the documents are provided it will be given to administrative staff for final approval. Once approved, a check will be forwarded in 2-3 weeks.
  • If I have applied previously, can I apply again and do I have to submit new documents?
    • Yes, you can apply again. You will have to provide new documents because your previous documents were shredded to protect your confidentiality.
  • How long do I have to provide missing documents?
    • You have two (2) weeks to provide ALL the documents needed to apply.
  • What happens if my landlord does not want to provide information?
    • SELF will contact the landlord to provide information about the availability of the program.
  • Can I get assistance if I am not behind on my bills?
    • Applicants must be behind on bills to receive assistance.
  • Can you assist with fees and court costs?
    • We cannot assist with late fees, court costs, or attorney fees.
  • Can you assist with utility bills?
    • Yes, SELF can assist with utility bills. We require copies of each monthly bill that is past due.
  • Do I have to have social security cards for all members of my family?
    • Yes, SELF needs verification of these numbers for all US Citizens. If you do not have social security cards for adults, you can use a voter registration card that lists that number and a birth certificate. You may also use a previous year’s tax return form, with the number listed and a birth certificate. For children, if they are school age, the school should have a copy of their social security card.
  • Can I receive assistance if I’m not a US Citizen?
    • Yes, if you have provided all the documents needed to determine eligibility for assistance.
  • What income information is needed?
    • SELF requires income for the last 90 days for ALL adults residing in the home.
  • What do I need to provide that shows I have been impacted by COVID?
    • We will need all available documents to support how you have been impacted by COVID. This can include verification of a positive COVID-19 test, layoffs, job loss, etc.

For any questions regarding emergency assistance applications, please contact self at or 513-868-9300. Thank you!

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